Ayaphumuza Auctioneers
Auction Terms and Conditions
General terms
Last updated: 8 October 2026
These general terms apply to auctions conducted by Ayaphumuza Auctioneers (“Ayaphumuza”, “we”, “us” or “our”). The catalogue, auction notice and any special conditions published for a particular auction form part of that auction’s terms. If they differ from these general terms, the auction-specific terms apply.
1. Registration and bidding
Only a registered and approved bidder may bid. You must provide accurate information, keep your account secure and use your own account. We may require identity or other verification before allowing participation. We may refuse or suspend registration where permitted by law or the auction-specific terms.
By submitting a bid, you confirm that you have authority to make the purchase and agree to be bound by the bid if it is accepted. Online bids are recorded by the BidJS platform. The platform’s recorded time and bid history will be used to administer the auction, subject to correction of an obvious technical error.
2. Goods and inspection
Goods are offered as described in the applicable catalogue and sale notice. You are responsible for inspecting goods, reviewing photographs and descriptions, checking dimensions and condition, and satisfying yourself about suitability before bidding. Viewing arrangements will be stated for each auction. Unless expressly stated otherwise, goods are sold in their present condition and with the defects disclosed or reasonably discoverable on inspection, subject always to rights that cannot lawfully be excluded.
3. Reserves and auction control
Each lot is subject to the reserve, withdrawal, bidding increments and other conditions disclosed for that auction. A bid does not guarantee that a lot will sell unless the auction-specific terms state that it is without reserve. Ayaphumuza may correct an obvious error, pause or close bidding, withdraw a lot where authorised, or reject a bid where permitted by law and the applicable terms.
4. Price, fees and taxes
The successful bid amount is not necessarily the total amount payable. The buyer’s premium, VAT or other charges, if applicable, will be stated in the auction notice or catalogue. You are responsible for checking those amounts before bidding. Deposits may be required as described in the auction notice and bidder workflow. Where enabled, a bidder may pay a deposit in My Documents through Ozow, our payment service provider. EFT may also be available using the payment instructions shown in My Documents. A payment reference helps us match a transfer and is not proof that funds have cleared.
Online deposits, payment status and refunds
When you choose Ozow, you leave our web application and complete payment on Ozow’s payment service. Ozow facilitates the payment; Ayaphumuza remains responsible for the auction, the deposit terms, and responding to questions about the payment’s purpose or any refund request. Follow the amount and auction-specific instructions shown in My Documents and the applicable auction notice. Starting or returning from checkout does not itself confirm payment or grant bidding access. Our web application updates the payment status after it receives and verifies confirmation from Ozow. Bidding approval remains subject to the applicable auction terms and bidder-readiness checks.
You can cancel an incomplete Ozow checkout attempt from My Documents. This cancels that payment attempt only; it does not cancel an auction registration, a winning bid, or any payment obligation under the auction terms. If a payment is pending, duplicated, made for the wrong amount, or you believe a refund may be due, contact us at info@ayaphumuza.co.za with the auction and payment details. We will investigate and assess refund requests under the auction-specific terms and applicable law. A refund is not automatic and this portal does not currently provide a self-service refund function. Ozow processes the payment and may assist with payment-processing issues; it does not decide whether you are entitled to a refund from Ayaphumuza.
6. Payment, collection and risk
The winning bidder must pay by the deadline and in the manner stated in the auction-specific terms. We may require a deposit or proof of payment. Ownership, risk and release of the goods are subject to applicable law, cleared payment and the auction-specific terms. The buyer must collect the goods during the published collection period and at the stated location, at the buyer’s cost, unless agreed otherwise in writing. Storage, removal or other costs caused by late collection may be charged where disclosed or legally permitted.
7. Default
If a buyer fails to pay or collect, Ayaphumuza or the seller may exercise the remedies available under the auction-specific terms and applicable law. These may include cancelling the sale, retaining an agreed deposit, charging reasonable costs, or offering the lot for resale. Any remedy will be applied subject to the Consumer Protection Act and other applicable law.
8. Personal information and communications
Personal information is processed in accordance with our Privacy and POPIA notice. We may contact registered bidders about an auction, account, payment or collection matter. We do not accept identity documents or other private bidder documents by ordinary email; use My Documents when instructed.
9. Questions and complaints
Ask questions about a lot, fees, viewing or collection before bidding by contacting info@ayaphumuza.co.za. Nothing in these terms limits a consumer right or remedy that cannot lawfully be limited. These terms are intended to be read with the Consumer Protection Act 68 of 2008 and its auction regulations.