Ayaphumuza Auctioneers
Privacy and POPIA
Privacy notice
Last updated: 8 October 2026
Ayaphumuza Auctioneers (“Ayaphumuza”, “we”, “us” or “our”) respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information we collect
When you contact us or use our website, we may process your name, email address, telephone number, company details, message content, browsing information and technical information needed to keep the website secure and working. Bidder onboarding is handled through My Documents in our web application and may require additional identity and supporting documents. Please do not send those documents by ordinary email.
Why we use it
We use personal information to respond to enquiries, provide auction information, administer bidder and seller relationships, support registration and readiness workflows, process and reconcile bidder deposits, comply with legal obligations, prevent fraud and protect our systems. When you pay through Ozow, payment details are handled by Ozow and the relevant financial institutions; our web application receives payment status and transaction details needed to match and record the deposit. Ayaphumuza does not receive or store your online banking credentials. We process only information reasonably necessary for these purposes, or with your consent where consent is required. You may withdraw consent where processing relies on consent, but this does not affect processing already carried out lawfully.
Service providers and international transfers
We may use contracted service providers for website hosting, authentication, auction technology, payment processing (including Ozow), communications and secure bidder operations. They may process information only for the services they provide and subject to applicable confidentiality, security and legal obligations. Some providers may process information outside South Africa; where this happens, we will do so only as permitted by POPIA and with appropriate safeguards.
Our public website does not accept payments or store bidder documents. Payment references, readiness information and documents are handled through our authenticated web application.
Retention and security
We retain personal information only for as long as reasonably necessary for the purpose collected, a legal or operational requirement, or the resolution of a dispute. We use reasonable technical and organisational safeguards to protect information against loss, misuse, unauthorised access, alteration or disclosure. If a security compromise creates a risk of harm, we will notify affected parties and the Information Regulator as required by law.
Your rights
Subject to POPIA and other applicable law, you may ask whether we hold your personal information, request access to it, ask us to correct or delete inaccurate or unlawfully held information, object to certain processing, and withdraw consent where applicable. Send a request to info@ayaphumuza.co.za with enough information for us to verify your identity and locate the record. We may need to retain information where the law requires it.
You may also object to direct marketing by electronic communication. We do not sell personal information.
Contact and complaints
For privacy questions or requests, contact us at info@ayaphumuza.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.
This notice may be updated when our services, technology or legal obligations change. The current version will be published on this page.